Appointments

Your scheduled appointment time has been reserved specifically for you. We will try to provide a telephone reminder call 24-48 hours before your scheduled appointment to supplement the appointment card you receive. We are aware that unforeseen events sometimes require missing an appointment. Please let us know if you cannot make the appointment. We request 24-hours notice if you need to cancel.

Know Your Coverage

With the increased number of dental insurances and reimbursement programs, we are finding it difficult to have a complete and accurate knowledge of all available programs.

For example, some companies have dental benefits, but no orthodontic coverage, while others have age limits or different rates of coverage for orthodontic treatment. Others have deductibles and may cover only a percentage of the fee up to a maximum amount.

The first step is to contact your personnel manager or benefits manager where you are currently employed. This person will be able to assist you in acquiring the appropriate information concerning your coverage as well as provide you with dental forms., Many patients do not realize the effort we would have to put forth to interpret their plans in order to gain all of the benefits possible for each patient. This is especially true with all of the changing benefits from year to year that neither the patient nor orthodontist is aware. For this reason, we recommend that each party thoroughly research, understand, and maintain their own benefit plans.

How Most Insurances Work

Your insurance company will reimburse you in their customary way. Every insurance company is different in how and what percentage they pay depending on the plan you have. Rarely do insurances ever pay the full amount at the beginning of treatment. If your insurance status changes, for example if you change jobs, your orthodontic benefits may stop at that point regardless of what you have paid. The bottom line is, that orthodontic benefits are among the lowest (percentage) reimbursement in all of healthcare, since it is deemed "elective". In fact, many families that have dental insurance do not have orthodontic benefits. We recommend that you contact your human resources department or call the 800# on your insurance card to see exactly what benefits you have.

Office Philosophy

We will be glad to assist you in gaining your benefits by submitting an original claim form with all appropriate information requested by the insurance company. If your company requires additional records be sent to them (which is unusual), we will comply and directly bill your insurance company for duplication costs.

Payments to Our Office

All responsible parties, whether they have insurance or not, will be required to sign a Truth in Lending Form, if making monthly payments. Our financial agreement is with you and not the insurance company and therefore you have the ultimate responsibility for payment services rendered.